"DIK" Ltd. is the controller of personal data and processes the provided personal information and transaction information in accordance with the Personal Data Protection Act, the Tourism Act, the Electronic Commerce Act and the relevant EP directives.
When and what personal information is stored and processed by "DIK" OOD and what do we use the provided data for?
In order to provide and improve the electronic services to the "DIK" OOD platform and for the needs of administering the resources to it, we collect, store, use and process personal data in compliance with the applicable legal requirements.
When you send a request for accommodation and other services, or make an order request for the same, published on, you agree that "DIK" OOD and its partners store and process the personal data provided by you. By sending an inquiry, you give your consent to "DIK" OOD:
• to receive newsletters about holiday and excursion offers, destination information, travel ideas and organized games and events.
• Processing requests for services
• Communicating when responding to inquiries submitted through our electronic contact forms
• Administration of participation in promotional games with prizes
• Provision of information about services of "DIK" OOD by sending commercial messages in the form of electronic newsletters

Confidentiality of personal data
The process of processing your personal data provided to the company is carried out in accordance with the applicable legislation in the field of personal data protection, as "DIK" Ltd. respects your privacy.
Security of personal data
"DIK" OOD implements technical and organizational security measures in order to protect the personal data you have provided from accidental or illegal destruction, accidental loss, unauthorized access, modification or distribution, as well as from other illegal forms of processing by unauthorized persons for that persons. The security measures we apply are subject to constant improvement and adaptation to the latest technologies.
When does "DIK" Ltd. provide personal data to third parties?
Collected personal data may be provided to company partners who provide services through, act as personal data processors and have undertaken to comply with all applicable personal data protection norms.
"DIK" Ltd. may disclose and provide personal information in accordance with the applicable law, if a court or administrative authority orders or requires this, or if the provision of personal data is related to the fulfillment of a legal obligation of the company.
User rights
In accordance with the Personal Data Protection Act and the corresponding EU directives, you have the right of ownership and access to the data you have provided for processing. With a written application within 30 days, you can receive information about the type of personal data provided and the purpose of their processing, as well as request that we remove any records of your personal information, without the possibility of further processing.
The written application can be submitted in person (or by a person authorized by a notarized power of attorney) to the indicated contact address or electronically, signed with a personal certified electronic signature.
Address for contact and exercise of the rights described above: "DIK" OOD, Address: Smolyan, Bulgaria Blvd. 3A, e-mail:
Changes to the privacy policy
The rules of "DIK" Ltd. for the protection of personal data can be changed unilaterally by the company in order to improve them, offer new services, changes in the way of service and communication with our customers, as well as in connection with legislative changes.
When making changes to the current rules for the protection of personal data, "DIK" OOD will inform you of the changes by publishing them on the platform, giving you a reasonable time to familiarize yourself with them, after which they will begin to apply when processing your personal data, without further notification. If within this period you state that you reject the changes, it will be considered that you have withdrawn your consent to the processing of your personal data and the company will stop processing them for the future. This may also be related to the termination of your registrations for our games, services, electronic newsletters, etc., for the purposes for which you originally provided us with your personal data.
Liaison with the DIK OOD team
If you have any questions regarding our measures and rules regarding the protection of personal data, please send a message to the following address with the subject "Protection of personal data":